IfU.S.softwarecompaniesdon'tpaymoreattentiontoqualitytheycouldkisstheirbusinessgood-bye.BothIndiaandBrazilaredevelopingaworld-classsoftwareindustry.TheirweaponisqualityandoneoftheirjobsistoattractthetopU.S.qualityspecialistswhosevoicesarenotlistenedtointheircountry.
Alreadyoftheworld's12softwarehousesthathaveearnedthehighestratingintheworldsevenareinIndia.That'slargelybecausetheyhaveusednewmethodsrejectedbyAmericansoftwarespecialists.ForexamplefordecadesqualityspecialistsW.EdwardsDemingandJ.M.JuranhadurgedU.S.softwarecompaniestochangetheirattitudestoquality.ButtheirqualitycallmainlyfellondeafearsintheU.S--butnotinJapan.Bythe1970sand1980sJapanwasgrabbingmarketsharewithbettercheaperproducts.TheyusedDeming'sandJuran'sideastobringdownthecostofgoodqualitytoaslittleas5%oftotalproductioncosts.InU.S.factoriesthecostofqualitythenwas10timesashigh:50%.Insoftwareitstillis.
WattsS.Humphreyspent27yearsatIBMheadingupsoftwareproductionandthenqualityassurance.Buthisadvicewasseldompaidattentionto.HeretiredfromIBMin1986.In1987heworkedoutasystemforassessing(evaluating)andimprovingsoftwarequality.Ithasproveditsvaluetimeandagain.Forexamplein1990thecostofqualityatRaytheonElectronicsSystemswasalmost60%oftotalsoftwareproductioncosts.Itfellto15%in1996andhassincefurtherdroppedtobelow10%.
LikeDemingandJuranHumphreyseemstobewinningmorepraisesoverseasthanathome.TheIndiangovernmentandseveralcompanieshavejustfoundedtheWattsHumphreySoftwareQualityInstituteattheSoftwareTechnologyParkinChennaiIndia.Let'shopethatU.S.leadinsoftwarewillnotbeeatenupbyitsqualityproblems.
53.Whatcountryhasmorehighest-ratingcompaniesintheworldthananyothercountryhas?
A.India. B.TheUS. C.Brazil. D.Germany.
54.WhichofthefollowingstatementsaboutHumphreyistrue?
A.HeisnowstillanIBMemployer. B.HehasworkedforIBMfor37years.
C.Indiahonorshimhighly. D.TheUSpaysmuchattentiontohisqualityadvice.
55.Bywhatmea